Christine Colbert, the brain behind Dress Cheshire spotted a niche in the market for savvy yet sustainable shopping opening her stunning boutique based in Prestbury, known for their treasure trove of top-quality second-hand haute couture clothing and accessories including Chanel, Mulberry and Louis Vuitton.
As an independent retailer the risk of fraud was a real worry. Christine had no idea when she opened the shop that her business was liable to pick up the cost of any fraudulent transactions conducted in a ‘cardholder not present’ (CNP) channel, which left them badly exposed, especially as their stock is so desirable.
Following an introduction from their acquiring partner, Worldpay, Christine looked to Gala Technology to try and solve her concerns.
By keeping sensitive card data out of their environment, using the multi-award winning SOTpay technology, Dress Cheshire managed to simplify the complexities and requirements of PCI DSS, coupled with the ability to process secure, authenticated CNP transactions, allowing Christine to concentrate on growing her business rather than worrying about fraud and chargebacks.
Dress Cheshire have also deployed our award winning payment gateway and merchant management system to manage refunds and post transaction functions.
"Understanding the benefits of SOTpay was a game changer. Not only are we fully protected against fraud related chargebacks, we can now also ensure that we are PCI DSS compliant, as we do not handle the sensitive card information, making our customers feel safer. We even use the service when we are out of the shop too, accepting payments on our mobile phones at pop up events!”
The deployment of SOTpay into Dress Cheshire was a smart move from Christine as she has negated the risk of fraud related chargeback.
Losses to payment card fraud have risen to £621million in the UK, which poses a massive problem to businesses in all sectors.
Gala Technology also became an essential part of the business during the COVID-19 pandemic, when Christine had to close the doors of her business to adhere to government guidelines.
You can read more here: https://www.galatechnology.co.uk/post/buy-now-or-cry-later-how-an-sme-bounced-back