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JT PICKFORDS CASE STUDY


JT Pickfords
The Client:
JT Pickfords has been part of the bathroom industry for quite a while! For over 6 decades, the Pickfords family has been able to observe thousands of bathroom products, a multitude of styles and many new developments in manufacturing processes.

Throughout their 60 years of trading, JT Pickfords has been able to develop, manufacture and import premium bathroom products using their own design specifications, featuring the latest technology whilst giving their customers exceptional value for money.

With a huge demand for the quality products JT Pickfords has to offer, they have recently moved to a new distribution centre in Sheffield to allow further development of the business.


The Brief:
As a market leader, JT Pickfords pride themselves on ensuring that their service standards are consistently high at every opportunity.

Selling a high volume of desirable products, JT Pickfords had been looking to find a PCI DSS compliant solution for card not present transactions, in order to maximise the data security of their customers, whilst combatting the risk of fraud related chargebacks and reducing their scope for PCI DSS compliance.
JT Pickfords


The Solution:
JT Pickfords have always maintained a proactive approach to embracing the latest technology in order to meet demand for their quality product and their latest move saw them reach out to Gala Technology, the innovative development team behind the multi-award winning SOTpay solution, in order to secure the sensitive card data of its clients.

SOTpay enables JT Pickfords to send secure and PCI compliant payments links via email or SMS, allowing the cardholder to remain in control of their sensitive card data and complete the transaction either in real time, whilst the agent remains in dialogue, or at their own leisure.

SOTpay then notifies the required individual or department that the authenticated transaction has been completed, enabling JT Pickfords to despatch their desirable product without risk.

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“JT Pickfords have looked after the requirements of our customers for over 6 decades and we are conscious that we have a responsibility to ensure that we invest in the latest solutions to protect our customers from the risk of fraud.

The introduction of SOTpay, enables our clients to remain in control of their personal card data, without the need to disclose it to our employees. This means that we can process the transaction in a PCI DSS compliant manner and because SOTpay authenticates that the genuine cardholder is processing the transaction, it also protects our business against the ever-growing risk of fraud and chargebacks.’

The deployment, training and service we have received from Gala Technology has been exceptional. I would strongly suggest that any retailer who is taking ‘Cardholder Not Present’ transactions takes a look at SOTpay to understand how they can add value to your organisation too.”


Andy Morley, Group Buyer and Online Sales Manager
JT Pickfords

The Result:
Working with Gala Technology has enabled JT Pickfords to process secure, authenticated and PCI compliant payments across their Card Not Present (CNP) channels, including the expansion of the service for e-commerce transactions via the website.

As SOTpay uses additional authentication processes during the transaction, the payment is converted from ‘non-secure’ to ‘secure’ and processed at a favourable rate by their acquiring partner, whilst protecting them from fraud related chargebacks.

Now, instead of asking their clients to provide their payment card information, JT Pickfords simply generate a secure branded payment link to their customer, which can be sent via email, SMS, or electronic invoice, enabling the customer to remain in control of their card data, whilst providing the flexibility for the cardholder to complete the transaction immediately or at their leisure.
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