The Log Company
Case Study

The Client:

The Log Company is the UK distributor for Kirami wood fired hot tubs and saunas.

In addition, they are suppliers of the finest quality, kiln dried, hardwood and softwood logs, offering a friendly and efficient delivery service and the best possible value.

With the convenience of ordering online or over the telephone, The Log Company supply sustainably sourced logs, suitable for stoves and open fires, with an average of less than 20% moisture content, across most of North Yorkshire, County Durham, Tyne & Wear and the Tees Valley, with free delivery.

The Brief:

As a market leader in the region, The Log Company pride themselves on ensuring that their service standards are consistently high at every opportunity.

Selling highly desirable and specialised items, as an organisation, The Log Company had been looking to find a PCI DSS compliant solution for card not present transactions, in order to maximise the data security of their customers, whilst combatting the risk of fraud related chargebacks and reducing their scope for PCI DSS compliance, especially on the high-ticket items such as the Kirami wood fired hot tubs and saunas.

The Solution:

Following an introduction to Gala Technology, from their acquirer partner, The Log Company deployed our multi-award-winning SOTpay solution within their organisation, simplifying PCI DSS requirements, negating the risk of fraud related chargebacks within the Card Not Present (CNP) channels, and reducing their processing charges.

SOTpay enables The Log Company to send secure and PCI compliant payments links via email or SMS, allowing the cardholder to remain in control of their sensitive card data and complete the transaction either in real time, whilst the agent remains in dialogue or at their end leisure.

SOTpay then notifies the required individual or department that the authenticated transaction has been completed, enabling The Log Company to despatch their desirable product without risk.

“We primarily use SOTpay for higher value CNP transactions to give (us) the convenience of not needing to interact with the customer and them, the flexibility of being able to complete payment at their leisure. We enjoy receiving the paid notifications and then push the goods through to despatch. Our customer sets the pace, and gets a secure means of using their card, meaning we don’t have to do it over the phone. Often transactions are split, for example, a deposit, then balance payments, or add on items too. Gala Technology’s platform and payment gateway allow us to process these subsequent payments in a PCI compliant manner.”

Mark Smith
Director, The Log Company

The Result:

Working with Gala Technology has enabled The Log Company to process secure, authenticated and PCI compliant payments across their Card Not Present (CNP) channels.

As SOTpay uses additional authentication processes during the transaction, the payment is converted from ‘non-secure’ to ‘secure’ and processed at a favourable rate by their acquiring partner, whilst protecting them from fraud related chargebacks.

Now, instead of asking their clients to provide their payment card information, The Log Company simply generate a secure branded payment link to their customer, which can be sent via email, SMS, or electronic invoice, enabling the customer to remain in control of their card data, whilst providing the flexibility for the cardholder to complete the transaction immediately or at their leisure.