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Understanding Self-Service Secure IVR with SOTpay

SOTpay introduces a robust, secure self-service Interactive Voice Response (IVR) system. This service, whether delivered through text or telephony, efficiently automates the payment request process for customers.

Why Choose Self-Service IVR? The Benefits Unveiled

Instant Assistance and Gratification:

Modern customers value immediacy. Self-service IVR caters to this need, allowing your customers to swift address without agent interaction. On calling, they're welcomed by a clear IVR message, guiding them through user-friendly prompts.

Reduced Call Abandonment:

Offering an intuitive, self-help experience means customers are less likely to hang up out of frustration, thus mitigating call abandonment rates.

Economical Operation:

With Self-service IVR, the need for live operators is significantly reduced. Whether a customer aims to enquire about a product, make a donation, pay a subscription, or purchase a ticket, they can execute these tasks instantaneously via the IVR, leading to tangible savings in labour costs.

Enhanced Security with SOTpay's Approach:

Distinguishing itself from conventional IVRs, SOTpay’s IVR system prioritises security. It meticulously identifies and authenticates users, thereby eradicating potential fraud and associated chargebacks.