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Revolutionise Your Contact Centre Payments with Gala Technology

Desktop and mobile device screens showing the SOTpay client

Call Centre Agent

Transform your customer experience and conquer data security issues with Gala Technology. Achieve PCI compliance effortlessly, without compromising user experience. Trust us with your most sensitive transactions - over the phone, internet, email, SMS, web chat, WhatsApp, and social media - with our robust Secure SOTpay Contact Centre solution.

Why Gala Technology?

With Gala Technology, your business can accept PCI-DSS compliant payments and minimise risks associated with data breaches that could harm your business and brand reputation.

Take a step towards a secure future and eliminate fraud-related chargebacks once and for all! By leveraging the power of 3DS, we put the responsibility firmly in the hands of the acquiring banks. This not only protects your business against fraudulent activities but also keeps your finances healthy and robust. Say 'goodbye' to the stress of chargebacks and 'hello' to a more secure, more reliable financial ecosystem with 3DS.

Every time your customer makes a payment over the phone, they place their trust in your company. Protect that trust and shield your brand from the ramifications of data breaches or cyber-attacks. With our SOTpay Contact Centre solution, payment data never enters your working environment, drastically reducing data security risks and saving your company valuable time and money.

SOTpay Demo

Features That Make a Difference

Our award-winning cloud-based platform, recognised by international payment gateways and PCI QSAs, offers several key advantages:

1. PCI Compliant Call-Recording: With our solution, customers securely enter card details via their desktop or phone keypad, keeping sensitive details completely private.

2. Continuous Dialogue with the Client: Unlike systems that transfer customers to an automated IVR, our solution allows agents to stay engaged throughout the process, reducing abandoned calls.

3. Live Dashboard: Monitor customer payment progress without any exposure to sensitive card data.

4. Vendor Agnostic: We're not tied to a particular telecom supplier or partner. Our solutions integrate seamlessly with your existing network, without the need to change providers.

5. Compliance with FCA Regulation: Our SOTpay solution eliminates the risk of data leakage across phone networks.

6. Fully Hosted Solution: Enjoy unrivalled flexibility with no on-site installation or maintenance required

7. Integration of QuickBooks and Xero: Reconciliation is made easier and less painful by streamlining accounting and payments using the SOTpay, Xero, and QuickBooks Integration solution.

Three Easy Steps to Enhanced Payment Security

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The customer calls the company and receives a SOTpay payment link via their preferred communication method, initiating the payment process.

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As the customer enters their card information, the agent remains on the line, providing assistance as needed, without seeing any sensitive card data.

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The agent tracks the payment progress via the SOTpay dashboard, only viewing the results of a successful transaction.

Additional Benefits of Our Digital Call Centre Payments Platform

· Level 1 PCI-DSS Compliant v4.0

· No on-site installation required

· Unlimited User Licensing

· Real-time reporting

· Card-On-File facility

· Enhanced agent interaction

· Connection to leading payment service providers

· Competitive transaction fees

PCI-DSS Compliant

Becoming PCI-DSS compliant puts your company on the right track to eradicate fraudulent activity and sensitive card data from your network.

Experience the Gala Difference Today Don't wait! Contact us on +44 (0) 1709 911 661 or sales@galatechnology.com and witness first-hand the unrivalled benefits of partnering with Gala Technology.

SOTpay Demo

Interested in a Demo?

Discover firsthand how SOTpay can transform your hotel's payment process. We're eager to showcase our innovative solution tailored to your hotel's specific needs. To schedule a demo, please provide your contact information, and a member of our team will be in touch to arrange a convenient time.






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Gala Technology Limited, Unit 10 Farfield Park, Manvers, Rotherham, South Yorkshire, S63 5DB
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