Gala Technology is a leading provider of payment security solutions that help businesses to accept payments safely and efficiently. One of their most notable offerings is the SOTpay Pay-by-link Agent Assisted telephone payments solution, which has won multiple awards for its outstanding features and functionality.
In today's digital age, customer service is a critical aspect of any successful business. Consumers expect quick and efficient service when they need to make a payment or resolve an issue with a product or service. This is where the SOTpay Pay-by-link Agent Assisted telephone payments solution comes in handy.
SOTpay Pay-by-link is a contact centre payment solution that allows businesses to accept payments over the phone without the need for customers to disclose their sensitive payment information. This innovative solution uses a secure payment link that is sent to the customer's mobile phone or email address. The customer can then click on the link to make a payment using their preferred payment method.
The solution is designed to work seamlessly with a business's existing telephone system, enabling agents to process payments securely and efficiently. It is also PCI DSS compliant, meaning that it meets the strict security standards set by the Payment Card Industry Data Security Standard.
The SOTpay Pay-by-link solution is ideal for businesses that process large volumes of payments over the phone. It helps to reduce call times and improve agent productivity by automating the payment process. It also helps to enhance the customer experience by providing a quick and convenient payment option.
One of the key benefits of the SOTpay Pay-by-link solution is its ability to improve payment security. The solution uses state-of-the-art security features to protect customer data and prevent fraud. This includes tokenisation, which replaces sensitive payment data with a unique identifier, and real-time fraud monitoring, which helps to detect and prevent fraudulent transactions.
Another key benefit of the solution is its flexibility. It can be integrated with a wide range of payment gateways and back-office systems, making it easy to deploy and manage. It can also be customised to meet the specific needs of businesses in different industries.
Overall, the SOTpay Pay-by-link Agent Assisted telephone payments solution is an innovative and award-winning payment solution that helps businesses to accept payments securely and efficiently. Its ability to improve payment security, reduce call times and enhance the customer experience makes it an essential tool for businesses looking to improve their payment processes.