Policywave
Case Study

The Client:

Policywave was established by director, Rob Callum, who boasts over 20 years’ experience within the niche insurance arena. The main aim of their business is to deliver independent and transparent advice and insurance solutions to their clients, some of which cannot be found elsewhere in the UK.

Passionate about the job they do and the responsibility they have, Policywave make sure every client and company are treated as an individual, all are as important as each other. Times have changed with the evolution of the internet and aggregator sites and as an independent broker, Policywave understand the need to be different and stand out, with excellent customer service at the heart of the operation.

The Brief:

Following an introduction from their Cloud Communication partner, Policywave reached out to the Gala Technology team to understand how they could support them with protecting their clients sensitive card payment data, in a secure and PCI DSS compliant manner, whilst maintaining the regulatory requirements of the FCA.

The Solution:

Policywave decided to deploy our multi-award-winning SOTpay solution within their organisation, simplifying PCI DSS requirements, negating the risk of fraud related chargebacks within the Card Not Present (CNP) channels, and reducing their processing charges.

SOTpay enables Policywave to send secure and PCI compliant payments links via email or SMS, allowing the cardholder to remain in control of their sensitive card data and complete the transaction either in real time, whilst the agent remains in dialogue or at a their own convenience.

SOTpay then notifies the required individual or department that the authenticated transaction has been completed, enabling Policywave to receive payment.

"Outstanding customer service and a great range of niche insurance solutions is key to the continued success of Policywave. Having a multi-award-winning secure and compliant way of processing payments is also key to that service and we are thrilled with the level of support and professionalism that Gala Technology have shown to date."

Rob Callum
Director, Policywave

The Result:

Working with Gala Technology has enabled Policywave to process secure, authenticated and PCI compliant payments across their Card Not Present (CNP) channels.

As SOTpay uses additional authentication processes during the transaction, the payment is converted from ‘non-secure’ to ‘secure’ and processed at a favourable rate by their acquiring partner, saving Policywave thousands of pounds in processing costs, whilst protecting them from fraud related chargebacks.

Instead of asking their clients to provide their payment card information, Policywave simply generate a secure branded payment link to their customer, which can be sent via email, SMS, or electronic invoice, enabling the customer to remain in control of their card data, whilst providing the flexibility for the cardholder to complete the transaction immediately or at their leisure.