Combatting Invisible Foes: Navigating Customer Not Present Fraud and Chargebacks in the Digital Age

Unveiling the Shadows of Customer Not Present Fraud

Date Published : 7th May 2023
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Navigating Customer Not Present Fraud and Chargebacks in the Digital Age

Digital Defence: Minimising Chargebacks in Online Transactions

In a realm where digital transactions are paramount, businesses often find themselves grappling with the unseen spectre of fraud, notably Customer Not Present (CNP) fraud. This clandestine foe manifests in various guises, from live-person fraud over the telephone to manipulations involving DTMF (Dual-Tone Multi-Frequency) or IVR (Interactive Voice Response) systems. As the clandestine nature of such fraud's morphs with technology, the call for a robust digital transaction solution ring louder.

Customer Not Present fraud primarily occurs in transactions where the cardholder is not physically present, as seen in telephone or online sales. The perpetrator either impersonates the rightful cardholder or manipulates the system to authorise a fraudulent transaction. The absence of a physical card or cardholder verification renders businesses vulnerable, often leading to financial loss and a dent in customer trust.

The Advent of Friendly Fraud

Adjacent to CNP fraud lies a deceptive realm of friendly fraud, where legitimate customers dispute transactions, claiming them as unauthorised, to secure a refund while retaining the purchased goods or services. This form of fraud is particularly vexing, as it not only results in financial loss but can also tarnish a brand’s reputation.

The Chargeback Abyss

Both CNP and friendly fraud often culminate in chargebacks, a forced transaction reversal initiated by the cardholder's bank. Chargebacks, though designed to protect consumers, often become a noose around a business's neck, particularly when systems to authenticate transactions and verify customer identities are frail or non-existent.

Light at the End of the Tunnel: Gala Technology’s SOTpay

In the murky waters of digital fraud, Gala Technology emerged as a beacon of hope, pioneering a digital transaction solution called Secure Order Transfer (SOTpay) in 2012. SOTpay, with its robust secure payment technology, significantly mitigates the risks associated with CNP, friendly, and chargeback fraud by authenticating transactions meticulously. Investing in a digital transaction solution like SOTpay is an astute step towards fortifying the financial ramparts of your business.

SOTpay ensures a secure environment for transactions, shielding businesses from the often-catastrophic repercussions of digital fraud. With an authenticated and secure payment landscape, businesses not only thwart potential fraud but drastically reduce the occurrence of chargebacks.

As businesses burgeon in the digital domain, adopting a fortified payment solution is not an option but a necessity. Seizing the initiative to safeguard against the multifaceted menace of digital fraud will not only bolster financial security but significantly enhance customer trust, paving the way for a flourishing digital commerce ecosystem.

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Date Published : 7th May 2023
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About the author
Jason Mace  
Accelerating Business Success with Fast, Intelligent, and Seamless Card & Bank Payment Solutions
Jason Mace is a respected British author and award-winning CEO, known for his successful ventures in events, media, hospitality, property, and payment technology.

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