The Kitchen Respray Group
Case Study

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The Client:

The Kitchen Respray Group are the complete kitchen cupboard respray specialists, offering services throughout Cheshire and the North-West.

The Kitchen Respray Group transform drab kitchen doors, drawers and kickboards with the latest colours or trends at a FRACTION of the cost of a kitchen renovation – and they can even arrange for the whole kitchen to be sprayed in-situ!

Whether it’s turning old fashioned to stylish, tired, to contemporary, or even from wood to WOW - The Kitchen Respray Group can make your wish come true at a price to suit all budgets and can be found at

The Brief:

Howard and Steve, the co-directors of The Kitchen Respray Group Ltd., pride themselves on ensuring that their service standards are consistently high at every opportunity. Coincidently Steve, has over a decade of experience within the payments space, so when they required a PCI DSS compliant solution for card not present transactions, in order to maximise the data security of their customers, whilst combatting the risk of fraud related chargebacks and reducing their processing costs – they knew exactly where to turn to.


The Solution:

Gala Technology, are the development team behind the multi-award-winning, SOTpay solution. SOTpay, simplifies PCI DSS requirements, negates the risk of fraud related chargebacks within Card Not Present (CNP) channels, and often reduces merchant processing charges, by converting non-secure (telephony) transactions, into secure, authenticated, compliant transactions.

SOTpay enables The Kitchen Respray Group Ltd to send secure and PCI compliant payments links via email, SMS or electronic invoice, allowing the cardholder to remain in control of their sensitive card data and complete the transaction either in real time, whilst the agent remains in dialogue or at their leisure.

SOTpay then notifies The Kitchen Respray Group Ltd that the authenticated transaction has been completed, enabling them to receive their well-deserved funds.

“Having worked for one of the worlds largest acquirers for a number of years, I was well-aware of the capabilities of SOTpay and therefore looked to embed it within our business as a matter of urgency. SOTpay, in my opinion is a no brainer for organisations taking Card Not Present payments.”

Steve Tempest
Director, The Kitchen Respray Group Ltd.

The Result:

Working with Gala Technology has enabled The Kitchen Respray Group Ltd to process secure, authenticated and PCI compliant payments across their Card Not Present (CNP) channels.

As SOTpay uses additional authentication processes during the transaction, the payment is converted from ‘non-secure’ to ‘secure’ and processed at a favourable rate by their acquiring partner, whilst protecting them from fraud related chargebacks.

Now, instead of asking their clients to provide their payment card information, The Kitchen Respray Group Ltd simply generate a secure branded payment link to their customer, which can be sent via email, SMS, or electronic invoice, enabling the customer to remain in control of their card data, whilst providing the flexibility for the cardholder to complete the transaction immediately or at their leisure.

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