Channel Islands Jets
Case Study

The Client:

Guernsey based, Channel Jets offer a range of services including private charter services and professional management services.

Using the Eclipse Jet, the world’s most eco-efficient and economical twin engine jet, Channel Jets provide high speed direct point to point service at lower cost than any other private jet service globally. The concept is built upon shattering the illusion that all private jet travel is for the uber wealthy only. Their service is affordable for the business and private communities alike. It is practical and exceptionally fast; in short, a jet engine air taxi service for 2 passengers.

The Brief:

As a (literally) fast moving business, Channel Jets pride themselves on ensuring that their service standards are consistently high at every opportunity, including secure payment options for their clients.

Channel Jets had therefore been looking to find a PCI DSS compliant solution for card not present transactions, in order to maximise the data security of their customers, whilst combatting the risk of fraud related chargebacks and reducing their scope for PCI DSS compliance.

The Solution:

The Solution: Following an introduction to Gala Technology, from their acquirer partner, Channel Jets deployed our multi-award-winning SOTpay solution within their organisation, simplifying PCI DSS requirements, negating the risk of fraud related chargebacks within the Card Not Present (CNP) channels, and reducing their processing charges.

SOTpay enables Channel Jets to send secure and PCI compliant payments links via email or SMS, allowing the cardholder to remain in control of their sensitive card data and complete the transaction either in real time, whilst the agent remains in dialogue or at their own leisure.

SOTpay then notifies the required individual or department that the authenticated transaction has been completed, enabling Channel Jets to provide their exceptional, affordable private charter service.

“Just as we have done with Private Charter, we wanted to provide our clients with a quick, modern and impressive solution in order to process secure and PCI DSS compliant payments. SOTpay enables us to do just that. This means that in a few simple clicks, our clients can be on the way to their business meetings in the financial centres of Luxembourg, Geneva, or Isle of Man, strategically, economically and comfortably with Channel Jets, without the stress and frustration often associated with travel logistics.”

Naomi Hayman, Accounts Manager
Channel Islands Jets Ltd.

The Result:

Working with Gala Technology has enabled Channel Jets to process secure, authenticated and PCI compliant payments across their Card Not Present (CNP) channels.

As SOTpay uses additional authentication processes during the transaction, the payment is converted from ‘non-secure’ to ‘secure’ and processed at a favourable rate by their acquiring partner, whilst protecting them from fraud related chargebacks.

Now, instead of asking their clients to provide their payment card information, Channel Jets simply generate a secure branded payment link to their customer, which can be sent via email, SMS, or electronic invoice, enabling the customer to remain in control of their card data, whilst providing the flexibility for the cardholder to complete the transaction immediately or at their leisure.