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Case Study:
How SOTpay helped a Skip Hire and Waste Management Company Transform their Payment System



Introduction:

A skip hire and commercial waste management company with over 30 employees was committed to a complete digital payment transformation. The company provides waste management solutions to hundreds of commercial and residential clients across the UK

Challenge:

Before implementing SOTpay, the company struggled to manage payments and were taking voice card payments over the phone at their head office. This resulted in low conversion rates, high acquiring fees, non-compliance with the standards of the PCI DSS council, and potential fraud-related chargebacks. The company needed a flexible, efficient payment solution that would minimize the pain points associated with clients reading sensitive credit card data over the phone to secure a service. Additionally, they needed an efficient payment procedure that could be integrated with their accounting system.


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