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Case Study:
How Plumbers Can Securely Accept Payments and Improve Customer Experience with SOTpay



Introduction:

In the dynamic world of plumbing services, customer satisfaction and efficient payment systems are the lifeblood of sustained business growth. A case in point is a plumbing company renowned for its commitment to quality but hindered by outdated payment methods, leading to PCI compliance issues and a labour-intensive invoicing system. This not only affected their customer relations but also became a significant roadblock to their expansion.

Challenge:

The company faced a myriad of challenges. Primarily, it took many customer-not-present payments, which brought about PCI compliance concerns. The labour- intensive nature of this process did not align with their client base’s expectations, resulting in a fragmented system characterised by invoice payment delays and the constant need to chase payments and match them to invoices. This inefficiency and frustration were hindering the company’s growth and potential.


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