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Case Study:
SOTpay Helps Builders’ Merchants Secure Remote Payments and Boost Sales



Introduction:

Builders’ Merchants have been supplying building materials, homewares, and electrical goods to trade and retail customers for years. They have a strong base of account customers but also take orders over the phone from new customers with whom they have no previous relationship. This traditional payment method of accepting payment over the phone or cash on delivery has become risky with an increased chance of fraud. To combat this risk and maintain their customers’ trust, Builders’ Merchants have decided to deploy SOTpay secure remote payments.

Challenge:

Builders’ Merchants were facing multiple challenges with their traditional payment method. Drivers had to carry cash or wait for a payment to be phoned through to head office, which carried the risk of card fraud and chargebacks. Customers were also becoming more concerned about data security and were less willing to share their card details over the phone.

Builders’ Merchants needed a payment solution that would be secure, easy to use, and offer multiple payment options to their customers.


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