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Case Study:
How Auctioneers Can Securely Accept Payments and Improve Customer Experience with SOTpay



Introduction:

Auctioneers, who conduct thousands of auctions each year for a wide range of assets, need a secure and efficient way to accept payments from online bidders. Taking card information over the phone can pose compliance and fraud risks, and cause chargebacks. To overcome these challenges, Auctioneers needed a reliable payment request platform that could enhance data security, achieve compliance with relevant regulations, and improve customer experience.

Challenge:

Auctioneers were facing challenges in accepting payments from online bidders. They needed a system that would eliminate the risks of fraud-related chargebacks and provide seamless customer experiences. Compliance with relevant regulations was also crucial to lower risk and acquiring fees.


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